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FAQ : eSIM Questions
An eSIM is a SIM card directly integrated into your device by the
manufacturer. It does not need to be inserted into your smartphone and
can be programmed remotely. The operation of the eSIM is identical to a
physical SIM card. Only the installation of the eSIM profile and the
activation is slightly different.
Simply said, an eSIM profile is a collection of data that ensures your
device functionality (in other cases this information is carried by a
SIM card). An eSIM profile is digitally saved on your eSIM card.
You can upload several eSIM profiles on your eSIM – for example one for
calls and a second one for data. The specific number of eSIMs you can
upload depends on your smartphone. Nevertheless, only one of the
uploaded eSIM profiles can be active at any given time.
Once you have purchased your eSIM, you need to scan
your QR code on your compatible phone. The activation of the eSIM takes
place immediately after the activation request.
Iphone
- In “Settings” select “Cellular Data”.
- Select “Add a cellular package”.
- Scan the QR code and register the eSIM.
You will find the eSIM activation code in the PDF file that is attached in your order confirmation email.
The validity period for eSIM starts from the day it is downloaded & activated on a smartphone.
eSIMs have a validity period after which they can no longer be used.
No, you do not need an ID card or passport to purchase a SIM Card.
The list is constantly updated as more eSIM-compatible devices get released into the market.
Please
ensure that your device is eSIM-compatible and carrier unlocked before
purchasing. Note that country and carrier-specific restrictions may
apply and that this list may not be complete.
Call *#06# (USSD Code - free of charge) to confirm if your device has an EID number. Devices with an EID number are eSIM-compatible. If you have an MEID number, please contact our support first before placing an order.
No, in Europe, the iPhone 15 models have dual SIM with physical SIM and
eSIM. The eSIM on the iPhone 15 works the same as on the iPhone 14.