Whether you're upgrading your phone or troubleshooting network problems, knowing how to safely delete or reinstall an eSIM can save you a lot of hassle. In this guide, we’ll walk you through the correct way to remove and reactivate your eSIM profile using eSIM Prime.
When Should You Delete an eSIM?
You may need to delete your eSIM when:
» You're switching to a new phone
» The eSIM is stuck or inactive
» You're seeing errors like "SIM card not working" or "no SIM available"
» You’ve changed providers or plans
Before removing the profile, ensure you have a copy of your QR code or activation details. If you’re using eSIM Prime, you can contact support to resend the QR code anytime.
How to Delete eSIM on iPhone
» Go to Settings → Cellular
» Tap on the eSIM you want to remove
» Tap "Remove Cellular Plan"
» Confirm deletion
Your eSIM will be removed, and your device will disconnect from the network. You can then:
» Re-scan your original QR code
» Or request a new one from eSIM Prime
Need full steps for iOS setup?
📲 How to Install eSIM on iPhone
How to Delete or Reset eSIM on Android
For Android users (Samsung, Pixel, Oppo):
» Go to Settings → Network → SIM manager
» Select the eSIM profile
» Tap “Delete” or “Remove profile”
» Confirm and reboot your phone
To reinstall:
» Open the SIM manager → Add carrier
» Scan your eSIM QR code
» Or manually enter the SM-DP+ address
Need full Android instructions?
📱 Android eSIM Installation Guide
Troubleshooting: Reinstalling After Error
Seeing errors like:
» "SIM card failure", "no SIM inserted", or "eSIM not working"
» Reinstallation usually solves the issue
» Just delete the current profile and activate a fresh one
Learn more in this article:
📎 Fix eSIM Issues Instantly
Don’t Forget to Backup
» Save your eSIM QR code in a secure location
» Use cloud notes or PDF backup
» With eSIM Prime, you can always recover your eSIM profile—just contact us!